These are Frequently Asked Questions

When will my order ship?

Most products will be shipped within 1-2 weeks from the time your order is placed! Books not already in stock will ship in 4-6 weeks.

how do I contact CuStomer Service?

For physical products, email help@whitesquirrel.com. For digital products, email hey@jacqueaye.com.

how do i order wholesale?

For wholesale orders, email hey@jacqueaye.com

what’s your return/refund policy?

No refunds or returns, unless a product is damaged. If a product is damaged you have 5 business days to email photos of the damage to us. After that, we cannot refund or replace.

How can i help?

Share reviews on Goodreads, etc!

Where do you shop?

Thrift stores. I’m a baddie on a budget.